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Policies, Procedures, Terms and Conditions

1. Owner/Guardian. I represent that I am the owner and/or authorized guardian of my pet and I am fully authorized to enter this agreement.

2. Refusal of Service. I understand The Paw Haven reserves the right to deny admittance to any pet for any reason, at any time.

3. Pet Requirements: I represent that my pet meets all of the following requirements: (1) is four months of age or older, (2) is current on his/her required vaccinations, (3) has been in good health for the last 30 days prior to check-in, (4) my dog will enter and exit The Paw Haven facility on a leash, and (5) my cat will enter and exit The Paw Haven facility in a cat carrier.

4. Health. I represent that my pet has not had any contagious illnesses of any kind for 30 days prior to check-in. I am aware and understand that The Paw Haven employees are not veterinarians and do not have backgrounds in animal medicine. The Paw Haven employees cannot diagnose or detect illnesses in the pets that are staying at The Paw Haven. I agree to assume all risk associated with the administration of medication by The Paw Haven during my pet’s stay. In addition, I acknowledge and am aware that vaccines do not protect against all contagious illnesses that may affect my pet. I hereby agree to indemnify The Paw Haven, its owners, directors, officers, employees and agents against any claims made against The Paw Haven, its owners, directors, officers, employees, and agents as a result of my failure to inform The Paw Haven of any pre-existing medical conditions that my pet may have.

5. Flea and Ticks. I agree that if any fleas or ticks are discovered on my pet during check-in or at any other time while my pet is receiving services at The Paw Haven, that The Paw Haven may administer a flea bath and flea spot treatment at my expense.

6. Veterinarian Care. I agree to allow The Paw Haven to obtain veterinarian medical treatment for my pet, if, in its sole discretion it appears that, the pet is ill, injured, or exhibits any other behavior that would reasonably suggest that my pet might need medical treatment. Medical treatment may require transportation of my pet to receive care and I hereby authorize such transportation. I grant The Paw Haven full authority to make decisions involving the medical treatment of my pet during its stay at The Paw Haven. I agree that I am fully responsible for the cost of any such medical treatment and transportation.

7. Veterinarian Liability: I agree that I am assuming all risk of illness, disease, harm or otherwise to my pet by allowing my pet to participate in services at The Paw Haven. Furthermore, I agree that I am assuming all risk of the consequences associated with any decisions made by The Paw Haven, relating to the medical care and transportation of my pet. I agree to be solely financially responsible for any and all veterinarian care of my pet while in the care of The Paw Haven, or as a result from time spent at The Paw Haven. IN ADDITION, I AGREE THAT IF MY PET IS INJURED BY ANOTHER PET, I HEREBY RELEASE THE PAW HAVEN, ITS OWNERS, EMPLOYEES, AND AGENTS FROM ALL LIABILTY AND FINANCIAL RESPONSIBILITY FOR SUCH INJURY. I FURTHER UNDERSTAND THAT IF MY PET BITES A HUMAN OR PET, THAT THE PAW HAVEN MAY CONTACT THE APPROPRIATE AUTHORITIES.

8. Transportation. I agree that if my pet is transported to or from The Paw Haven by The Paw Haven, its employees or agents that I AGREE TO HOLD THE PAW HAVEN, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS HARMLESS IN THE EVENT OF INJURY OR ACCIDENT DURING TRANSPORTATION.

9.Grooming. Owners must inform The Paw Haven if your pet(s) bite(s), has bitten, or is aggressive to people other animals or specific grooming procedures. Muzzles may be used if necessary. The Paw Haven reserves the right to refuse/stop services for such pets at any time before or during the grooming process. Pets with matted coats need extra attention during their grooming session. Matts left in a pets coat only grow tighter, and can strangle the pets skin, or eventually tear it open. The Paw Haven does not wish to cause serious or undue stress to your pet and will not continually de-mat your pet for you. Mats can be difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of cuts, nicks, and skin irritation/abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pets skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects if mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re grow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. There is an extra charge for de-matting.

Accidents-There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including nicks, cuts, scratches, quicking of the nails, etc. In most cases this can happen when the pet is wiggling or moving around.By signing this contract you agree in no way to hold The Paw Haven its owners and operators, harmless from any damage ,loss, or claim arising from any condition of the undersigned pet(s) either known or unknown to The Paw Haven.

10. Dog Daycare. I understand that The Paw Haven is a cage-free facility utilizing playgroups where multiple dogs interact. I understand that dogs play with their mouth and paws, which can result in nicks and scratches on my pet. While The Paw Haven provides reasonable care and supervision in the playgroups, I understand and agree that The Paw Haven employees may not notice these nicks or scratches before my pet’s departure and, therefore, unintentionally, I might not be notified.

11. Abandonment Notice. I fully understand and agree that if my pet is not picked up by myself or an authorized representative within 14 calendar days after the day my pet is scheduled to depart, that my pet shall be deemed “abandoned” in accordance with Louisiana Civil Code 1834.5. I understand if I abandon my pet at The Paw Haven, The Paw Haven, in its sole discretion, will try to re-home my pet, or relinquish my pet to a legal shelter of its choice. I FULLY UNDERSTAND AND AGREE THAT IF I ABANDON MY PET AT THE PAW HAVEN, I MAY BE UNABLE TO RETRIEVE MY PET AND WILL HAVE NO RECOURSE AGAINST THE PAW HAVEN. In addition, I understand that I will still be responsible for the unpaid charges incurred for my pet’s stay.

12. Photo and Video Release. I agree to allow The Paw Haven to use my pet’s name and any images or videos taken while he/she is in the care of The Paw Haven, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.

13. Personal Property. I agree that The Paw Haven shall not be responsible or liable for any lost, stolen, or damaged personal property belonging either to my dog or me. I also understand and agree that my dog’s collar may be removed in the play area to prevent injury.

14. Service Fees. I agree to pay for all fees, services, and products with a check or cash at the time of my pet’s pickup from each visit at The Paw Haven. We do not accept cards or online payments.

15. Reservations. I understand that confirmed reservations are required for boarding services at The Paw Haven. I understand there is a two (2) night minimum for all boarding reservations during any Peak/Holiday periods. For these dates, please contact The Paw Haven.

16. Cancellations. Non-holiday/non- peak policy: I understand that all confirmed reservations for NON-HOLIDAY/NON-PEAK DAYS must be cancelled at least two (1) day prior to my pet’s reserved arrival date. I further understand that a cancellation made within two (1) day of my pet’s arrival date, or a no-show will result in a $20 no show fee.
Holiday/Peak day policy: I understand that all confirmed reservations for HOLIDAY/PEAK DAYS must be cancelled at least two (2) days prior to my pet’s reserved arrival date. I understand that cancellation made within two (2) days of my pet’s reserved arrival date, or a no show, will result in a $20 fee.

17. Rescheduling Boarding: If a boarding visit is rescheduled, the original check in date will remain the reference point of any cancellation. If a boarding stay is cancelled within our cancellation period of the original check in date, it will result in a cancellation fee. You cannot reschedule to avoid a cancellation fee.

18. Rescheduling Grooming: any late, missed or rescheduled grooming appointment will result in a $20 fee added to the next appointment.

19. Check-in & Check-out Times. Check in and check out times will be scheduled times and will vary. Check-out time is by 12:00 PM. I understand checking my pet out after 12:00 P.M. will begin normal daycare rates of a half day charge until 3 pm, and a full day of daycare charge until 6 pm. I also understand that  after 6:00 P.M. incurs an additional Boarding fee dependent on kennel necessary to accommodate your pets. At minimum, a charge of $20 (this charge includes the daycare charge from that day).

20. The Paw Haven Policies. I acknowledge that I have received, reviewed and signed a copy of The Paw Haven’s “Policies.” I HEREBY AGREE TO BE FULLY BOUND BY ALL THE TERMS AND CONDITIONS OF The Paw Haven’s “POLICIES.”

21. Duty to Disclose. I represent that I have disclosed and shall continue to disclose, any and all medical conditions or any other conditions, including, but not limited to, personality concerns or behaviors that may affect, limit, or prevent my pet’s ability to participate in services provided by The Paw Haven. I understand that The Paw Haven is relying on and will rely on those representations to provide a safe environment for both humans and animals.

22. Controversy or Claim. I agree that any controversy or claim arising out of, or relating to this contract, or breech thereof, or as the result of any claim or controversy including the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Association. I further agree that judgment upon award rendered by an arbitrator may be entered in any Court having jurisdiction thereof and the arbitrator shall, as part of his award to the prevailing party, the cost of such arbitrations and reasonable attorney’s fee of the prevailing party.


24. Sole Agreement. This writing represents the sole agreement between the Paw Haven and the Owner/Guardian.

25. Affirmation. Each time I bring my pet into The Paw Haven, I am re-affirming the terms of this agreement, including updated claims, and the truthfulness and accuracy of all the statements I have made in this agreement.


The Paw Haven Policies

  • Boarding is available 365 days a year, this includes: New Year’s Day, Easter Sunday, Memorial Day, Independence Day (July 4th), Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day. Over these Holidays and surrounding periods, a minimum 2 (two) night stay is required. Due to the high volume of Boarding guests, public daycare may not be available on these dates.


  • Reservations are required for all Boarding Pet Guests. Although we do usually have space for some day boarding requests.

  • Reservations are NOT required for Daycare and Day Stay services. We do recommend calling in during major holidays to see if daycare is available, though.

  • Must have the following on file before leaving your pet :


  1. Proof of current vaccinations- absolutely no guest, for any service, will be admitted without current vaccines

  2. Policies form, Pet Profile, and the Grooming & Boarding Agreement (these forms must be completed ). Failure to have the above on file may result in a cancelled stay.


Cancellations (please note different policies depending on dates):

Cancellations must be made within the time frame listed below or you will be charged a fee on the next appointment for the confirmed services, unless otherwise noted.

Non-Peak/Holiday periods:

  • Grooming: 24 hours prior to date of arrival.  Any cancellation not made in 24 hours prior or a no show will result in a $20 fee on the next appointment.

  • Boarding: 1 day or less prior to date of arrival.

    • Cancellations for boarding made within the 1 day period, or a no show, will be charged a $20 fee on the next appointment.

Peak/Holiday periods:

  • Grooming: 24 hours prior to date of arrival. Any cancellation not made in 24 hours prior or a no show will result in a $20 fee on the next appointment.

  • Boarding: 2 days or less prior to date of arrival.

    • Cancellations for boarding made within the 2 day period, or a no show, will be charged a $20 fee on the next appointment.






  • Check-in time for Boarding Guests will be scheduled and will vary. Check in time will be no earlier than 7:30 A.M.

  • Departures:

  • Check-out time for Boarding Guests will be scheduled and will vary. Check out time is 12:00 P.M.
    All Pet Guests picked up after 12 P.M. will incur a daycare fee per guest. Normal daycare rates apply: until 3 pm, Half Day charge, from 3-6 pm, Full Day charge.

  • Last pickup for all guests is 6:00 P.M. 

  • Any guest not picked up by 6:00 P.M. will incur a boarding charge. This charge will include that day’s daycare, and pickup may occur until 12:00 pm the following morning with no additional fees

  • Vaccinations:

  • Proof of vaccinations from your pet’s veterinarian are required for stay services, This includes cats.

  • Bordetella must be administered prior to your pet’s arrival.

  • All puppies and kittens must be 4 months of age and have completed their full series of vaccinations.



Rabies: 1 or 3 year
DHLPP: 1 year ( Basic yearly Vaccines)
Bordetella: Every 6 months, or 1 year (depending on vaccination provided)



Rabies: 1 or 3 year
FVRCP: 1 year


  • Pet Guests must have been in good health for the past 30 days prior to their arrival. The Paw Haven performs health checks on all incoming guests and failure to notify staff of health issues may result in a cancelled service and a cancellation charge.

  • We recommend all Pet Guests are on a monthly flea and tick preventative.

  • If fleas or ticks are found on any pet, they will be bathed and given a flea treatment at the owner’s expense.

  • The Paw Haven reserves the right to refuse admittance to any pet that requires specialized care. In these situations, we recommend boarding at a veterinarian.

  • At this time, The Paw Haven cannot accept pets that have incontinence, severe lack of mobility, epilepsy or diabetes. We recommend using a veterinarian for your boarding needs. This includes dogs on seizure medication and some on heart medication.

  • Any guest that may have been involved in any type of altercation may be overly aggressive or defensive in group, leaving them susceptible to injuring themselves or other guests. If your pet has recently, or ever, been in a scuffle or fight, please let the staff know so that they can be observant of all dog behavior.

  • Guests with 3+ more medications must be cleared by a manager first. In certain instances, we may recommend boarding at a vet.

Personal Pet Belongings:

  • The Paw Haven provides bedding and bowls for all pet guests during their stay.

  • The Paw Haven is not liable for any tracking/GPS collars left on a drop off. Dogs tend to play with their mouths sometimes leading to these collars falling off or being removed.

  • You are welcome to provide your pet with toys in good condition.

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