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FIRST TIME BOARDING GUESTS

Boarding Polices

 

Boarding comes with complimentary Daycare .This means Daycare is NOT an expensive add-on, like you may encounter at other Pet Boarding Facilities.

 

Drop offs and Pick Ups are available daily. Will Be scheduled and can vary.

 

Checkout is 12:00 p.m. If guests are picked up after 12:00 p.m. and before 3:00 p.m., a Half Day of Daycare will be added to their stay. After 3:00 p.m. and before 6:00 p.m., a Full Day of Daycare will be added to their stay. If Not picked up by 6:00 p.m., the pet guests will roll into a new night of Boarding.

 

Holiday/Peak Period:  See below for dates and more information. Lobby is closed on certain Holidays meaning no pick ups or drop offs on those Holidays.

 

Dog or Cat’s food: We ask that you bring in your dog’s food in a container, bag or individual baggies. This is to keep your dog on its regular diet & avoid an upset stomach. If not, we provide food available at $5 per day per pet.

 

Medications: The Paw Haven will administer medication up to 3 times per day, free of charge. Due to safety issues, if your pet’s medication is for seizures or heart issues, we cannot board them and advise you to board at a vet.

 

Toys, Treats & Bedding: You may bring in your own toys or treats for your dog’s stay. All pets have cubbies where their food & belongings are kept. The cubbies are 14’’x18’’, each pets belongings must fit in their cubbie. Please label pets food in zip lock bags ( a.m. & p.m as we feed twice daily). May also bring a small bag of dog food but absolutely no large bags/containers.

 

Potty Walks: Our pet guests are let out to play in our 10,000 sq feet dog yard 4-5 times a day.

 

Puppies: Puppies must be 4 months of age or older and current on their vaccinations in order to participate in Daycare or Boarding.

 

Prices: Prices are subject to change without notice.

 

Cancellations: Boardings must be cancelled at least 1 day before the arrival date (Non-Peak/Holiday), 2 days before(Peak/Holiday) or a there is a $20 fee added to the next stay.

 

Refusal of Services: The Paw Haven reserves the right to refuse admittance to any pet, for any reason, at any time. Refusal may include those Pet Guests that cannot or do not have adequate documentation of vaccinations, show signs of an illness, demonstrate aggressive behavior or fail to meet the temperament and safety requirements of our facility.

    Vaccinations:

  • Proof of vaccinations from your pet’s veterinarian are required for stay services, This includes cats.

  • Bordetella must be administered prior to your pet’s arrival.

  • All puppies and kittens must be 4 months of age and have completed their full series of vaccinations.

 

Dogs

Rabies: 1 or 3 year
DHLPP: 1 year ( Basic yearly Vaccines)
Bordetella: Every 6 months, or 1 year (depending on vaccination provided)
 

Cats

Rabies: 1 or 3 year
FVRCP: 1 year

  • Boarding is available 365 days a year, this includes: New Year’s Day, Easter Sunday, Memorial Day, Independence Day (July 4th), Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day. Over these Holidays and surrounding periods, a minimum 2 (two) night stay is required. Due to the high volume of Boarding guests, public daycare may not be available on these dates.

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Reservations:

  • Reservations are required for all Boarding Pet Guests. Although we do usually have space for some day boarding requests.

  • Reservations are NOT required for Daycare and Day Stay services. We do recommend calling in during major holidays to see if daycare is available, though.

  • Must have the following on file before leaving your pet :

 

  1. Proof of current vaccinations- absolutely no guest, for any service, will be admitted without current vaccines

  2. Policies form, Pet Profile, and the Grooming & Boarding Agreement (these forms must be completed ). Failure to have the above on file may result in a cancelled stay.

 

Cancellations (please note different policies depending on dates):

  • Cancellations must be made within the time frame listed below or you will be charged a fee on the next appointment for the confirmed services, unless otherwise noted.

Non-Peak/Holiday periods:

  • Grooming: 24 hours prior to date of arrival.  Any cancellation not made in 24 hours prior or a no show will result in a $20 fee on the next appointment.

  • Boarding: 1 day or less prior to date of arrival.

    • Cancellations for boarding made within the 1 day period, or a no show, will be charged a $20 fee on the next appointment.

Peak/Holiday periods:

  • Grooming: 24 hours prior to date of arrival. Any cancellation not made in 24 hours prior or a no show will result in a $20 fee on the next appointment.

  • Boarding: 2 days or less prior to date of arrival.

    • Cancellations for boarding made within the 2 day period, or a no show, will be charged a $20 fee on the next appointment.

 

Arrivals:

  • Check-in time for Boarding Guests will be scheduled and will vary. Check in time will be no earlier than 7:30 A.M.

  • Departures:

  • Check-out time for Boarding Guests will be scheduled and will vary. Check out time is 12:00 P.M.
    All Pet Guests picked up after 12 P.M. will incur a daycare fee per guest. Normal daycare rates apply: until 3 pm, Half Day charge, from 3-6 pm, Full Day charge.

  • Last pickup for all guests is 6:00 P.M. 

  • Any guest not picked up by 6:00 P.M. will incur a boarding charge. This charge will include that day’s daycare, and pickup may occur until 12:00 pm the following morning with no additional fees

Health:

  • Pet Guests must have been in good health for the past 30 days prior to their arrival. The Paw Haven performs health checks on all incoming guests and failure to notify staff of health issues may result in a cancelled service and a cancellation charge.

  • We recommend all Pet Guests are on a monthly flea and tick preventative.

  • If fleas or ticks are found on any pet, they will be bathed and given a flea treatment at the owner’s expense.

  • The Paw Haven reserves the right to refuse admittance to any pet that requires specialized care. In these situations, we recommend boarding at a veterinarian.

  • At this time, The Paw Haven cannot accept pets that have incontinence, severe lack of mobility, epilepsy or diabetes. We recommend using a veterinarian for your boarding needs. This includes dogs on seizure medication and some on heart medication.

  • Any guest that may have been involved in any type of altercation may be overly aggressive or defensive in group, leaving them susceptible to injuring themselves or other guests. If your pet has recently, or ever, been in a scuffle or fight, please let the staff know so that they can be observant of all dog behavior.

  • Guests with 3+ more medications must be cleared by a manager first. In certain instances, we may recommend boarding at a vet.

Personal Pet Belongings:

  • The Paw Haven provides bedding and bowls for all pet guests during their stay.

  • The Paw Haven is not liable for any tracking/GPS collars left on a drop off. Dogs tend to play with their mouths sometimes leading to these collars falling off or being removed.

  • You are welcome to provide your pet with toys in good condition. 

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Top of the Line Custom Gator Kennels

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